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Terms of Use

This website is owned and operated by the founder of MINDLOVE Online Therapy, Licensed Psychologist Paula García Chaves, Costa Rican ID#112060211. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors, in search of guidance and counseling, different online therapy services with a professional psychotherapist. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


This agreement describes the terms and conditions applicable to our services as a provider of clinical psychotherapeutic sessions through the use of face-to-face, videoconferencing, chat and telephone. You are required to read carefully these terms and conditions before becoming a new client. We reserve the right to modify these terms from time to time at our sole discretion. The amended conditions will be effective from the moment they are uploaded on the Internet. It is your responsibility to check for new or modified terms and conditions. We will not notify you when this occurs.




We do not offer our services to minors. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


Providing false details during the registration process, assessment or treatment will result in the withdrawal of our services e.g. your psychiatric history, age, suicidal ideation, or self-harming behavioural patterns. We shall assume no liability to any individual in respect of any loss, damage, expenses, proceedings, claims or costs in connection with the omission of relevant information or misinformation.


When booking a session, you agree that: (i) you are responsible for reading the full service description before making a commitment to pay for it: (ii) you enter into a legally binding contract to purchase the professional service when you commit to buy it filling the booking form and you complete the check-out payment process.


About the prices we charge for using our services, or for our products listed on the website: We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


About the check-out payment process: You agree to pay before the session commences. We ask you to pay for your session from the moment you book it up to the 24 hours before your appointment request. Booking requests without payment confirmation can be canceled. If this is the case, you are welcome to try again and set up a new online session date.


About the refund and cancellation policy: Once the payment is received we do not accept the cancellation of the session. However, if necessary, you may reschedule your session one time only. To reschedule please contact us with at least 24 hours in advance from your appointment date.


You acknowledge that our therapy sessions are confidential. Your therapist and you agree to keep confidential all information exchanged, disclosed by email, videoconferencing or telephone. As your therapist will not share any information about you to any other party, you will not disclose to a third party what was discussed in therapy, use any audio/videorecording to show other people or upload it on the Internet. Our policy of confidentiality is just as much for the therapist as it is for you regarding what was shared. You will NOT show or display any audio/video material produced during your sessions to any third party. You will only use those materials for your own personal use. Breaching this condition would not only be a breach of this confidentiality policy but would also make you liable for any prosecution that may arise due to copyright infringement. Any materials used for therapy, including sessions recorded, are property of Paula García Chaves. 


There are only three boundaries to confidentiality applicable to any psychotherapy practice: 1) If your therapist considers that you are in imminent and significant personal danger which may compromise your own safety during the course of the therapy 2) If you disclose information about having harmed a third party e.g. physical abuse to your own children 3) If you confessed having committed a crime punishable by law. In any of these cases, the proper authorities e.g. your doctor or any other appropriate person will be notified by your therapist if he or she deems that action becomes necessary.


We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Paula García Chaves. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.


You acknowledge that the Intellectual Property Rights of any third party documentation provided for the purpose of therapy belongs to either the copyright holder e.g. inventories or questionnaires. They must not be reproduced, uploaded onto the Internet or shared with any other person. You will be liable for damages by the copyright holder and our services will be terminated.


We are not liable for any breach in security and privacy which may arise from the use of internet or computer technology (e.g. videoconferencing, email). We are not liable for any virus, loss of data, or interference that may affect your system or our website.


You agree to indemnify and hold Paula García Chaves harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


To the maximum extent permitted by applicable law, in no event shall Paula García Chaves, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 


To the maximum extent permitted by applicable law, Paula García Chaves assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 


These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Costa Rica, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Costa Rica. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


This site is protected by copyright. It is published by MINDLOVE Online Therapy (Paula García Chaves). It is made available to you on terms including that (and the following apply to the whole or any part of the site):
a. it is for your personal use only;
b. you may not copy or transmit it or otherwise reproduce it or make it available except to download it onto a single computer and view it for private use only;
c. you may not, except with our express prior written permission, distribute or commercially exploit it; you may not transmit it or make it available on a network without our express prior written permission;
d. use of it is at your sole risk.

Any infringement established on this website will result in appropriate legal action. If you require any further information, please do not hesitate to email us:

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall.  


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you don’t want us to process your data anymore, or if you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:

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